Terms of Use

These Terms of Use govern your access to and use of the website operated by Cloud Sea Media Group Limited, trading as CSMG Digital, including the website located at www.csmgdigital.com and any related pages, content, forms, landing pages, online tools or digital resources made available through the website.

By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree with these Terms of Use, you should not use this website.

These Terms of Use apply to use of the website only. Any services provided by Cloud Sea Media Group Limited are governed by a separate written proposal, quotation, statement of work, service agreement, order form or other client agreement, unless expressly stated otherwise.

For the purposes of these Terms of Use, “we”, “us” and “our” means:

Website: www.csmgdigital.com
Email: support@csmgdigital.com

CSMG Digital provides digital marketing, website, branding, advertising, automation, AI-enabled lead generation and related digital services.

You may use this website for lawful business and informational purposes only.

You must not:

• use the website for any unlawful, fraudulent, misleading or harmful purpose
• interfere with or disrupt the operation, security or performance of the website
• attempt to gain unauthorised access to any part of the website, server, system, database or connected platform
• upload, transmit or introduce viruses, malware, harmful code or other disruptive technology
• scrape, harvest, copy, reproduce or extract website content or data without our written permission
• use the website to send spam, unsolicited messages or unauthorised advertising
• impersonate another person or misrepresent your identity, authority or affiliation
• use the website in a way that infringes our rights or the rights of any third party
• attempt to reverse engineer, copy or misuse any website functionality, automation, AI system, chatbot, form or online tool

We may restrict, suspend or block access to the website where we reasonably consider that a user has breached these Terms of Use or is using the website in a way that may cause harm to us, our systems, our clients or other users.

The content on this website is provided for general information and business marketing purposes only.

Although we aim to keep website content accurate and up to date, we do not guarantee that any content is complete, current, accurate, suitable for your circumstances or free from errors.

Website content may include information about our services, case studies, examples, general insights, marketing material, resources, service descriptions, pricing indications, performance references, testimonials or other business information.

Any examples, case studies, results, growth figures, performance claims or marketing outcomes shown on the website are illustrative only. Past performance does not guarantee future results.

You should not rely solely on website content when making business, marketing, financial, legal or technical decisions. You should obtain appropriate advice before acting on information relevant to your circumstances.

Accessing this website, submitting an enquiry, booking a call, downloading a resource or communicating with us through the website does not create a client relationship, service agreement, partnership, joint venture, employment relationship or agency relationship between you and Cloud Sea Media Group Limited.

We are not obliged to accept any enquiry, provide a proposal, enter into a contract or provide services to any person or business.

Any services we agree to provide will be subject to separate written terms agreed between us and the client.

You may be able to submit information through contact forms, enquiry forms, booking tools, landing pages, chat tools, AI-enabled tools or other online features.

You agree that any information you provide to us must be accurate, complete and not misleading.

You must not submit information that:

• you do not have permission to provide
• is false, misleading, defamatory, unlawful or harmful
• infringes another person's rights
• contains viruses, malware or harmful code
• includes unnecessary sensitive, confidential or highly personal information

We may use information you submit to respond to your enquiry, assess your business needs, prepare proposals, provide services, manage communications, improve our website and conduct related business activities in accordance with our Privacy Policy.

Our website or digital systems may use AI-enabled tools, chatbots, automated forms, AI voice systems, CRM automation, booking tools or similar technology to assist with enquiries, lead handling, call booking, support, website interactions or business workflows.

AI-generated or automated responses may be provided for convenience only. They may not always be accurate, complete or suitable for your circumstances.

You should not rely on AI-generated responses as professional advice, legal advice, financial advice, technical advice or a final recommendation.

We may review, store, process or use information submitted through AI tools or automated systems in accordance with our Privacy Policy.

Unless otherwise stated, all intellectual property rights in this website and its content are owned by or licensed to Cloud Sea Media Group Limited.

This includes, but is not limited to:

• text
• graphics
• logos
• icons
• images
• photographs
• videos
• layouts
• designs
• service descriptions
• case studies
• resources
• downloadable materials
• website structure
• branding
• code
• scripts
• software elements
• AI workflows, prompts or automation structures displayed or made available through the website

You may view the website for your own internal business and informational purposes.

You must not copy, reproduce, modify, adapt, publish, distribute, sell, license, commercially exploit, scrape, reverse engineer or create derivative works from any part of the website or its content without our prior written permission.

All trade marks, business names, logos and brand elements displayed on the website remain the property of their respective owners.

The website may refer to previous work, examples, client outcomes, case studies, testimonials or portfolio materials.

Unless expressly stated otherwise, these materials are provided for general marketing and informational purposes only.

We do not guarantee that similar outcomes will be achieved for any other client, campaign, website, brand, business or project.

Performance in digital marketing, advertising, website conversion, lead generation, automation and AI-enabled systems can be affected by many factors outside our control, including market conditions, offer quality, competition, advertising costs, customer demand, platform changes, budget, sales follow-up, business operations and client implementation.

This website may contain links to third-party websites, social media platforms, booking tools, payment systems, advertising platforms, analytics platforms, embedded content or other external services.

Third-party links are provided for convenience only.

We do not control and are not responsible for the content, availability, security, privacy practices, terms, accuracy or reliability of any third-party website or platform.

Your use of third-party websites and platforms is at your own risk and may be subject to separate terms and policies.

Our website and services may interact with third-party tools and platforms, including analytics providers, advertising platforms, CRM systems, booking tools, automation tools, AI providers, communication tools and cloud-based software.

We do not guarantee that any third-party tool or integration will always be available, secure, error-free, compatible with your systems or suitable for your intended purpose.

Third-party platforms may change their features, pricing, access rules, policies, algorithms, APIs or service availability at any time. We are not responsible for any loss, interruption or issue caused by third-party platform changes or failures.

Your use of this website may involve the collection and handling of personal data.

Our handling of personal data is explained in our Privacy Policy, which should be read together with these Terms of Use.

By using this website, submitting information or interacting with our online tools, you acknowledge that your personal data may be collected and handled in accordance with our Privacy Policy.

We aim to maintain a secure and functional website, but we do not guarantee that the website will always be available, uninterrupted, error-free, secure or free from viruses or harmful components.

We may update, suspend, withdraw, restrict or change all or part of the website at any time without notice.

You are responsible for using appropriate security measures when accessing the website, including using secure devices, updated browsers, antivirus protection and secure internet connections.

To the maximum extent permitted by law, this website and its content are provided on an “as is” and “as available” basis.

We make no warranties, representations or guarantees, whether express or implied, that:

• the website will meet your requirements
• the website will be uninterrupted, timely, secure or error-free
• website content will be accurate, complete, reliable or current
• any defects will be corrected
• the website will be free from viruses, malware or harmful code
• any marketing, advertising, website, AI, automation or business outcome will be achieved from using information on the website

Nothing in these Terms of Use excludes, restricts or modifies any rights, guarantees, warranties or remedies that cannot lawfully be excluded under applicable law.

To the maximum extent permitted by law, Cloud Sea Media Group Limited, its directors, employees, contractors, consultants, related entities and representatives will not be liable for any loss, damage, cost or expense arising from or connected with:

• your use of, or inability to use, the website
• your reliance on website content
• errors, inaccuracies or omissions in website content
• interruptions, delays or website downtime
• viruses, malware, cyber incidents or unauthorised access
• third-party websites, platforms, tools or integrations
• AI-generated or automated responses
• any business decision made based on information on the website

This exclusion applies to direct, indirect, incidental, special, consequential, punitive or economic loss, including loss of profits, revenue, opportunity, goodwill, data, business interruption or anticipated savings, whether arising in contract, tort, negligence, statute or otherwise.

Where liability cannot be excluded by law, our liability is limited to the maximum extent permitted by law.

You agree to indemnify and hold harmless Cloud Sea Media Group Limited, its directors, employees, contractors, consultants, related entities and representatives from and against any loss, damage, claim, liability, cost or expense arising from:

• your breach of these Terms of Use
• your misuse of the website
• your submission of false, misleading, unlawful or unauthorised information
• your infringement of our rights or the rights of any third party
• your violation of any applicable law or regulation

The information on this website is general in nature and is provided for business marketing and informational purposes only.

Nothing on this website constitutes legal, financial, accounting, tax, investment, technical, cybersecurity or other professional advice.

You should obtain professional advice appropriate to your circumstances before making decisions based on website content.

This website may be accessed from jurisdictions outside Hong Kong.

We do not represent that the website or its content is appropriate, lawful or available for use in all countries or regions.

If you access the website from outside Hong Kong, you are responsible for complying with applicable local laws.

We may update these Terms of Use from time to time.

The updated version will be published on this page with the latest “Last updated” date.

Your continued use of the website after updated Terms of Use are published means that you accept the updated Terms of Use.

If any part of these Terms of Use is found to be invalid, unlawful or unenforceable, that part will be severed to the extent necessary, and the remaining provisions will continue in full force and effect.

If we do not immediately enforce any right or provision under these Terms of Use, this does not mean that we waive that right or provision.

Any waiver must be in writing and signed by us.

These Terms of Use are governed by the laws of Hong Kong.

You agree that the courts of Hong Kong will have exclusive jurisdiction to hear and determine any dispute, claim or proceeding arising out of or in connection with these Terms of Use or your use of the website.

If you have any questions about these Terms of Use, please contact:

Email: support@csmgdigital.com
Website: www.csmgdigital.com